ProZ.com frequently asked questions


ProZ.com Events

Main

  • 1 - ProZ.com Events: general

  • 1.1 - Can I post information about a translation industry event?

    Yes, but only once, and in the dedicated forum for event announcements.

    Additional announcements (i.e. "reminder", "final call") are not allowed.

    Events should not be announced anywhere else in the forums. An exception is allowed for non-English forums; an event may be posted once, in one non-English forum.



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  • 2 - Powwows

  • 2.1 - What is a ProZ.com Powwow?

    Powwows are informal get-togethers of groups of ProZ.com users living in close proximity. The events are organized by local translators, for local translators.


  • 2.2 - Where does the word 'Powwow' come from?

    The Powwow is a Native American meeting tradition, sometimes involving competitive dance. The word has taken on the general meaning of a social meeting where tasks get accomplished.

    Powwows have been viewed by some as a unifying force, since they are a common cultural element across otherwise diverse tribes.


  • 2.3 - What happens at Powwows?

    Powwows provide an opportunity for networking and informal socializing among language professionals--a chance to meet the people behind the profiles.

    Most organizers offer attendees an opportunity to introduce themselves and make announcements. Sometimes, a theme is selected; examples include: 'CAT tools', 'Literature', 'Free-lancing', 'New Translators'. Sometimes an user volunteers to speak on a topic, and provided there is sufficient interest expressed by others, the organizer may permit this.

    Some organizer have invited representatives from large clients, or CAT tools vendors, to speak or give demonstrations. This has generally been well-received. It is important, however, that the tone of such meetings be informative rather than commercial.

    Some powwows have no agenda and no theme, and that is fine, too. Basically, if you are the organizer, it is your event to create!

    Note: Organizers are required to record the names and IDs of users in attendance. To facilitate this, members are asked to bring their ProZ.com IDs. Users who attend should receive browniz, but that can only happen if they bring their ProZ.com IDs and/or usernames, and the organizer enters them into the online attendance sheet afterwards.


  • 2.4 - Who can go?

    Anyone who is registered with ProZ.com may attend, regardless of membership status. In addition, spouses, children and guests of members, as well as translators who are not ProZ.com members, are welcome.


  • 2.5 - Is there a fee to attend?

    For now, there is no charge to attend a powwow. However, you will be expected by local organizers to contribute your portion of event expenses. If the powwow is a small coffee or dinner-meeting, it will probably be pay-your-own-way. For larger get-togethers, the local organizer will propose splitting fees related to food, drinks, etc.

    In the future, there may be an attendance fee for non-member registered users of ProZ.com. The fee will be reduced or waived for students.


  • 2.6 - Can I bring children? Guests?

    Yes, families and guests are welcome.


  • 2.7 - Will a ProZ.com representative attend?

    In some cases, there will be a person empowered to verify identities. Registered users may have their identities verified by displaying photo ID to the designated representatives.

    If you are organizing a powwow, and have had your own identity verified already, you may submit a support request asking for the right to verify the identities of others. You will be asked to confirm that you will only verify the identities of people who you meet in person and who show you photo ID.


  • 2.8 - When is the next powwow in my area?

    This board shows upcoming powwows:
    http://www.proz.com/powwows

    To be shown banner ads of future powwows in your country, be sure to have your country (and home city and region) entered in your profile.

  • 8.1 - How do I sign up to attend?

    Check the powwow board for a powwow in your area. Click through to the powwow near you and add your name if you are interested. (You may remove your name at any time, with no obligation.) To attach a note next to your name, enter text into the box before clicking.

    Check back to the board from time to time to contribute to the planning or stay up to date.



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  • 2.9 - Will I be expected to attend if I add my name?

    Many people who add their names only want to make sure they will be kept informed. As an organizer, you should plan on only 40-50% of those who add their names to attend.

    To get a better idea of exactly how many people will attend (for making reservations, etc.), ask people to confirm attendance in the week leading up to the event.


  • 2.10 - Can I organize a Powwow?

    If you are a ProZ.com member or a registered user with a verified identity, you may propose a powwow in your area by filling out the appropriate form on the powwow page. ProZ.com may or may not approve your powwow.

    If your location is approved, the event is yours to plan. Your responsibilities will include deciding on a place to hold the event (and reserving that place), fixing the date and time, choosing a theme, and sending periodic notices to potential attendees to keep them up to date and involved in the planning.

    You will be expected to take attendance at the event, and to enter that attendance data in the online form after the event is held (click "Enter Attendance" at the top of your powwow page). You are advised to bring to the powwow a printed copy of the paper attendance sheet, to be filled out by powwow attendees.


  • 2.11 - I am organizing a powwow and I'd like to invite more people to attend. How can I do it?

    You can submit a powwow promotion request. To do so click on the "Request promotional email" link at the top of the page of the powwow you are organizing. This will lead you to the page where you can submit your promotion request together with a sample text you can use for the invitation. Note: this feature is only available to powwow organizers

    Powwows can also be promoted on Social Networks such as Twitter and Facebook by clicking on the buttons at the top of each powwow page.


  • 2.12 - I am organizing a powwow and I would like to include an image on the powwow page. How can I do that?

    Please submit a support request and attach the image you would like to include on the powwow page. Please make sure you also include the link to the powwow you are organizing.


  • 2.13 - Should the text of the invitation to my powwow be in English only?

    No. You can use the invitation in English provided as a model and translate it into the language in which the powwow will be held.


  • 2.14 - What happens after I submit my promotion request?

    You will be contacted by site staff with an update of your request status through the support request that is automatically generated after you submit the promotion request.


  • 2.15 - I cannot find the "Enter attendance" link on the powwow page, why?

    The [Enter Attendance] takes 24 hours to appear on the powwow page and it is only visible to the organizer of the powwow. If you are not the organizer, you can contact that person and ask him to enter the attendance.


  • 2.16 - I uploaded my powwow's pictures and nothing happened.

    The pictures you upload to your powwow page may take up to 24 hours to become visible. If after 24 hours you do not see the pictures, please try to upload them again or submit a support request .


  • 2.17 - How are BrowniZ for organizing/attending Powwows awarded?

    Powwow organizers receive 2000 BrowniZ. Attendees receive 200 browniz.

    In order for the organizer and attendees to receive browniz, the organizer must complete the online attendance sheet. Browniz will be credited within a day of the attendance sheet having been filed.

    If there is no official organizer, but someone who attended the Powwow has a completed attendance sheet (or knows everyone that attended), that person should submit a Support Request asking to be allowed to file attendance for the Powwow. They will receive the 2000 BrowniZ for doing so, and ensure that the attendees each receive their 200 BrowniZ.

    It is impractical for ProZ.com staff to enter attendance for individuals. Organizers are relied on to take and report the attendance. If you have not received browniz for a powwow you attended, please contact the organizer of your powwow.



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  • 3 - ProZ.com conferences - learning, networking and fun!


    ProZ.com Conferences and Seminars

  • 3.1 - What is a ProZ.com conference?


    ProZ.com conferences are regional or international paid registration events, larger and more structured than powwows and aimed at translators and interpreters registered with ProZ.com. They are organized by the ProZ.com Conference Coordinator with the help of one or more local organizers.

    ProZ.com conferences provide opportunities for in-person networking, training, discussions, presentations, professional development and socializing, which are encapsulated in the conference motto ProZ.com conferences–learning, networking and fun!

    View ProZ.com Conferences on video !


  • 3.2 - What is the difference between regional and international conferences?


    International conferences take place once a year and are larger than regional conferences. Their target audience are all ProZ.com users. As a consequence, international conferences are English-only events.

    Regional conferences are intended primarily for translators who live in a particular area or work in a particular language. Sessions at regional events may be in English or the local language, and some sessions may address themes that are of interest primarily to those in the local area or working in the selected language. While those who neither work in the relevant language nor live in the local area will not be prevented from attending regional events, it is important that the target audience be communicated clearly, so that those who choose to attend anyway will not be disappointed.


  • 3.3 - Are all ProZ.com conferences conducted in person?

    No, there are also virtual conferences. Virtual conferences are held online and attended by participants all over the world. For more information about ProZ.com virtual conferences please see the related FAQs.


  • 3.4 - What is a ProZ.com Seminar?


    ProZ.com Seminars are 'mini conferences'. They are typically one day events, smaller, more local than conferences and usually cheaper. They enable participants to go deeper in a given theme/specialization area. They feature 2 to 5 speakers/trainers maxmimum during the day, allowing more in-depth discussions and presentations. The networking and fun aspect of ProZ.com conferences is still present - Seminars end with a powwow.

    Concretely, on the ProZ.com website, there is no difference between Seminars and Conferences. Seminars work exactly like Conferences do - they are listed on the conferences page http://www.proz.com/conference, registration happens the same way, they still have a dedicated page each (with a http://www.proz.com/conference/#event number URL).


  • 3.5 - Who organizes ProZ.com conferences?


    ProZ.com conferences are organized by the ProZ.com Conferences Coordinator in conjunction with a local organizer or local contact.


  • 3.6 - How are conference locations chosen?


    Member concentration, transport infrastructure and accommodation capacities cost are the key factors when choosing conference locations. Therefore, conferences tend to be held in areas with relatively dense populations of ProZ.com members.

    Touristic and cultural interest play also an important role in the choice of a conference location.


  • 3.7 - What happens at conferences?


    Conferences are usually 2 days events that take place during weekends.

    There may be other events scheduled to coincide with the conference dates, such as training events. These will be advertised on the conference website and charged separately.


  • 3.8 - Who can go to conferences?


    Anyone who is registered with ProZ.com may attend, regardless of membership status. Both freelancers and companies are welcome. Every attendee has to be registered on the Conference page - as a consequence, if you want to come along with a friend or family who wants to attend the actual conference (sessions, workshops, etc.), you have to create a ProZ.com account for this person. Remember, it's quick, free and easy! You do not need, however, to create an account if the person accompanying you will only attend social events and other frame activities.


  • 3.9 - Can I bring my family/spouse/partner?


    Yes. However, there may be no child caring facilities at the conference venue. Please check the relevant conference website for more details.
    Users who would like to bring guests to the conference dinner can do so by purchasing a ticket on the relevant conference website.
    There are two different types of guest: those who come to attend the actual conference, and those who just accompany attendees. Please see 3.8 "Who can go to conferences?"


  • 3.10 - Will I be able to work while attending a conference?


    Some users are concerned about being away from the office and missing out on assignments. Most conference venues offer wireless Internet access, for free or for a small fee. At some conferences, the Internet access is part of the conference package you purchase, but this is not always the case. The relevant conference page provides that kind of information.


  • 3.11 - Do I get BrowniZ for attending a conference?


    No. There are no BrowniZ for attending a conference but if you leave feedback for sessions you've attended you will receive 20 BrowniZ for every feedback comment.


  • 3.12 - Will a ProZ.com representative attend?


    ProZ.com tries to send a representative at all conferences. It can be a Staff member or a moderator. In this case, the moderator has been officially appointed by Staff to represent ProZ.com at the event.


  • 3.13 - What about accommodation?


    Accommodation is not included in conference fees, except in rare and exceptional cases. In most cases, the main conference venue is a hotel that will accommodate the majority of conference attendees - the organizers may have a deal with the conference hotel, offering hotel rooms for participants at a discounted rate, but that is not always the case.
    Conference attendees will need to make their own booking and payment arrangements with the hotel of their choice.
    In most cases, organizers provide a list of hotels (all prices ranges) near the conference venue, through the conference page and/or the conference forum. In all cases please consult the relevant conference page.


  • 3.14 - How do I register for a conference?


    Most conferences require payment as the condition to register. Make sure you are logged in to the ProZ.com website and go to the relevant conference page. In the left margin below the conference menu, select the package you wish to purchase and click on 'Buy Now'. This will take you to the payment platform which will guide you through the payment process and offer different payment methods (credit card online through Paypal, wire transfer, ProZ.com Wallet, Moneybookers, Paypal...). Only after reception of the payment will you be officialy registered and your seat booked.

    'Expressing interest' in a conference does not register you. If the prices of the conference you want to attend are not available yet, you can express your interest to help organizers get an idea of the number of potential attendees (for rooms, catering, etc.) and to make sure to be informed when prices and packages are released and payment open.

    Some conferences however enable to pre-register and pay later. This is only for smaller events (workshops or certain seminars) and pre-registering does not bind you. Final payment of the conference seat will be the confirmation.


  • 3.15 - I'd like to know more about the conference program. What subject areas are covered?


    Most conferences offer a wide variety of sessions on different subjects that are of interest to the majority of participants covering technical subjects, business issues, discussions for specialties (e. g. financial translations) and much more. Some conferences may have a specific theme that the majority of the sessions focus on.

    Please visit the relevant conference Program tab (go to the conference main page > left menu > select "Program")


  • 3.16 - What kind of sessions can I expect?


    There are four types of sessions: presentations, focus groups, round tables and workshops.

    Presentations are lecture-style talks often followed by a short Q&A session.
    Focus groups are dynamic discussion-based sessions which offer an opportunity to exchange ideas with fellow translators.
    Round tables are panel discussions.
    Workshops are hands-on technical training sessions. To benefit from these sessions, participants usually need access to a laptop.


  • 3.17 - Who leads the sessions?


    Most sessions are led by fellow ProZians, but there may be external speakers as well.


  • 3.18 - Do I have to sign up for sessions?


    Signing up for sessions is recommended to give the organizer an idea how many people are interested and to match up rooms and sessions.


  • 3.19 - How do I sign up for sessions?


    On the Program tab on the conference website, click the Signup link for any session you'd like to attend.


  • 3.20 - I've signed up for a session, do I have to attend?


    No, but if you've changed your mind, you are encouraged to remove your name from a particular session, particularly if there are a limited number of seats available.


  • 3.21 - The number of people registered in the session page is higher that the capacity reported for the course. Can I still register? Will I have a place in the session?

    You can register while no indication of "session full" is provided. There is no limit to register for a course but only those with a "registered and paid" status have a place booked and secured in the session. When the number of "registered and paid" participants reaches the planned capacity, registration for the session will be closed.


  • 3.22 - How much does it cost to go to a conference?


    The conference fee depends on the location and the budget of the conference. There are also travel and accommodation costs as well as food and drinks outside the conference to be budgeted for.

    Site members get a discount on registration fees.


  • 3.23 - What does the conference fee include?


    The conference fee includes conference attendance. Lunch, dinner and coffee breaks on conference days may or may not be included, depending on the venue. Membership extension is not included in Conference fees.


  • 3.24 - How do I pay for the conference?


    There are different, conference-specific payment methods:

    - online by credit card, PayPal or Moneybookers
    - transfer into a dedicated account

    For details please check the relevant conference website.


  • 3.25 - I have registered and paid for a conference. Is there anything special I should bring on the day?


    If you have registered and paid for the conference you will be attending, just be sure to bring your ID when you go. There is no need to present the payment receipt or any other proof of registration or payment.

    Check the sessions you will be attending to make sure you won't need anything in particular. It may be a good idea to bring pen and paper or other means of taking down notes or information.

    If you have business cards, be sure to bring a good number of them with you. Conferences are a great opportunity to network with other professionals and agencies, so be prepared!


  • 3.26 - I've paid for the conference but can't come. Will I get my money back?


    A cancellation policy applies to every conference. Please read below.


  • 3.27 - What is the conference cancellation policy?


    Event attendees who cancel their participation no later than 30 days before the planned event date may receive a refund of their registration fees, minus a 20% administrative fee. No refunds will be granted for cancellations beyond that point. In addition, members who are eligible for a refund may transfer the amount of the refund to membership.

    Refunds must be requested by support request.


  • 3.28 - We are a translation company. What are the benefits for companies attending a ProZ.com conference?


    Attending a ProZ.com conference increases the visibility of an outsourcer and opens up new business opportunities. The direct contact with freelancers on such an occasion can further contribute to the strengthening of outsourcer-freelancer relationships, while investing in professional development for the company and its staff.

    A large choice of sponsorship opportunities are also available for companies wishing to increase their image and branding by supporting a conference.

    For more information, please see what outsourcers think of ProZ.com conferences.


  • 3.29 - I need an invitation so I can get a visa to attend a conference. What do I have to do?


    A ProZ.com staff member will assist with this and provide a letter of invitation you can present to the relevant embassy/consulate in your country. Please submit a support request, along with following information for the letter:
    - Full name (as shown on your passport):
    - Date of birth:
    - Place of birth:
    - Nationality(ies):
    - Address:
    - Phone number:
    - Exact profession (and credentials, if any):
    - Passport number:
    - Place of issue of the passport:
    - Date of issue of the passport:
    - Date of expiry of the passport:


  • 3.30 - Is there a reduced conference fee available for students?


    There may be a limited number of student tickets available. For details please check the relevant conference website.


  • 3.31 - I am unable to attend any conferences. Will sessions be available after the event?


    Some sessions might be recorded and be made available on the ProZ.com video center. Please note that this is not the case for most events yet.
    Certain presentations are downloadable from the conference website if the speakers are willing to share their material with all the website and not only those who attended the conference. Check the relevant conference page for a 'Presentations' link in the left menu


  • 3.32 - How do I leave feedback for sessions?


    You can only leave feedback for sessions you signed up for in advance.

    To leave feedback, on the conference website go to the Program tab, find the session you wish to leave feedback for and click the Submit Feedback link. This will open a page with a short questionnaire.


  • 3.33 - I'd be interested in leading a session. How do I go about this?


    Please contact ProZ.com Conference Coordinator via the Speakers Application form or contact the Conference Organizer directly


  • 3.34 - I'd like to organize some of the social activities around the conference. How do I go about this?


    Please contact the conference organizer via his/her profile.


  • 3.35 - I'd be interested in helping to organize a conference. How do I go about this?


    Please contact the conference organizer via his/her profile.



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  • 4 - ProZ.com Conferences - Local Organizers


    This FAQ is aimed at those who are interested in taking on the role of local organizer for ProZ.com conferences. It gives a brief overview of the main tasks and responsibilities to help you with your decision making process.

    A full and detailed article on organizing a ProZ.com conference is available here.

  • 4.1 - Introduction


    Welcome to the Conferences local organizers FAQ! Before reading it you should be familiar with the Conference FAQ


  • 4.2 - What are the benefits of becoming a local organizer?


    Organizing a ProZ.com conference is a truly unique and rewarding experience. It is a fantastic opportunity for organizers to be challenged to do something different, to lead and interact with people from all around the globe – networking within the translation community but also within the local community.
    Organizers learn new skills, make contacts with companies, associations and other major players in the industry. Furthermore, you may find that the exposure gained by organizing a conference enhances their translation business and ProZ.com profile.


  • 4.3 - What is the role of a local organizer?


    Below is a non-exhaustive list of a few of the tasks and responsibilities of a local organizer (full details will be provided in a further step). Organizers report to ProZ.com conferences staff at any of the stages and the latter will provide support to organizers whenever they need.

    Before the conference:

    - Budgeting and financial planning
    - Finding a suitable venue
    - Creating and maintaining the conference website
    - Developing the program
    - Communicating with attendees and speakers (answering e-mails, composing mailings, etc.)
    - Providing photos for conference website
    - Translating materials into the local language (conference page, mailings, visa invitation, etc.)
    - Preparing conference materials (printing, cutting and insert into name badges, folders, etc.)
    - Contact local companies for sponsorship opportunities at the conference
    - Promoting the event (local universities, professional organizations, organize local powwows, using online networks where ProZ.com Conferences are present, like LinkedIn, Facebook, etc.)
    - Providing information on travel and accommodations (maintain appropriate pages and forums)
    - Organizing social activities (pre-conference powwow, other social activities)
    - Miscellaneous (e.g. investigate options for day care facilities)

    During the conference: (whether a ProZ.com staff member is attending or not – the following are the responsibilities of the organizer)

    - Preparation – putting up registration desk/ProZ.com stand, hanging banners...
    - Coordinating with speakers, sponsors and guests (airport pick-up, etc.)
    - Helping with registration on day 1 to ensure an accurate final list of attendees (recruit volunteer helpers beforehand)
    - Operate or staff the ProZ.com stand
    - Liaising with non-English-speaking staff and attendees
    - Respecting the schedule – making sure sessions start and end on time, letting speakers know when their time is running out, making sure the transition between sessions goes smoothly, ensuring attendees leave/enter a room
    - Coordinating coffee breaks and meals with the hotel/catering company and coordinating with hotel’s technical staff, wait staff, etc.
    - Communicating and informing attendees of any ‘last-minute’ changes, in a visible spot (for example a whiteboard/paperboard at the coffee breaks spot, or at the ProZ.com stand, etc.)
    - Handling conference petty cash and keeping track of any expense/income made by cash or check to the organizer (examples of expenses: taxi fare for a speaker, or any unexpected small cash expense for the event – examples of income: attendees paying the conference fee with cash directly at the registration desk upon arrival, T-shirt sales, etc.)
    - Helping attendees with anything they need (tourist information, travel issues...)
    - Coordinating and organizing social activities (powwow, networking dinner, group picture, sightseeing...)

    After the conference:

    - Providing ProZ.com staff with full final accountancy and all receipts/invoices for expenses
    - Providing ProZ.com staff with the final list of attendees
    - Sending thank you e-mails to partners, sponsors, speakers and attendees
    - Post-conference analysis and feedback on improvements to conference materials for future organizers

    If you have any questions about the tasks please contact the Conference Coordinator.


  • 4.4 - Is this a voluntary role or will I get paid?


    Provided the conference makes a profit, organizers receive their share on the profit. The % of this share is agreed upon before the planning of the event starts. If there are two organizers, this amount will be split between them at their discretion. If the event makes a loss, organizers will not receive any payment but they will not be expected to cover any of the losses.


  • 4.5 - Will this role interfere with my work as a translator?


    At times, yes. Expect to spend around 100 hours in conference-related activities, and plan on dedicating most of your working time in the week or two leading up to the event to communications with attendees.

    If this sounds daunting, remember that you will not be alone. By working with the events planner to carry out your principle activities well in advance of the event, you can help to minimize the immediate impact of your conference involvement on your freelance work. What is more, you may find that the exposure gained by organizing a conference enhances your freelance business after the event.


  • 4.6 - Will I have to do any financial planning?


    Yes, jointly with the Conferences Coordinator.


  • 4.7 - What if I commit myself but after a while I realize I can't continue with the organization of the conference?


    If you have to drop out, please inform the Conferences Coordinator as soon as possible by e-mail.
    Organizers who are unable to see the event through to its completion will not be compensated for any of the work they have done, only reasonable expenses they incurred while working on the event will be refunded.


  • 4.8 - I want to be a local organizer. What do I do next?


    Great! Being a local organizer should be a rewarding experience for you. Before any planning, please read the "Organizing a ProZ.com conference" article carefully. At the end of the article you'll be able to proceed to the next step that will take you to the 'Propose conference' form where you'll be able to send your conference proposal. The Conferences Coordinator will contct you within a few days upon receiving your proposal.

    Please submit a support request for any question.



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  • 5 - ProZ.com training sessions - general information

  • 5.1 - What are ProZ.com in person training sessions?

    ProZ.com professional training sessions are in person or online seminars to provide professional training to translators, interpreters and others within the language industries. These are delivered by professionals with proven expertise in their fields.

    ProZ.com currently organizes scheduled and on demand sessions in the following formats:

    in-person training sessions http://www.proz.com/translator-training/format/in-person-training
    online individual & small group training sessions http://www.proz.com/online_trainings
    paid & free webinars http://www.proz.com/webinars
    self-paced courses http://www.proz.com/training/self-paced-training/

    Scroll down to learn more about ProZ.com different types of training sessions.


  • 5.2 - On what topics are training sessions held?

    You will find sessions in the topics of interest to those in the translation industry:

    Translator business development - this is training to help translation professionals improve their business on topics including, personal branding, how to find new clients, increase rates, negotiation, etc.
    Software, tools & computing - this is training to learn computer aided translation tools, software and to remain current and up to date on the tools used by translation professionals.
    Translation skills development & client services - this is training to help improve translator efficiency, develop and learn new skills.
    Agency business development - this is training to help improve your agencies efficiency, gain certifications, implement processes, and more.
    Services and specialization - training on services offered by language professionals.
    SDL Trados Training & Certification - ProZ.com is the approved online training on SDL Trados products. This training is conducted by SDL Trados Certified Trainers, and it includes approved SDL Trados training manuals and materials, and SDL Trados Certification exams.


  • 5.3 - What are training packages?

    Training packages allow you to purchase several related ProZ.com training courses all at once, at a big savings over purchasing individually. Packages are designed to appeal to translators of varying skill and experience levels. Whether you are a seasoned professional or just starting out, there are training packages available to help you learn valuable new skills while saving money!


  • 5.4 - What types of training packages are available?

    Training packages are offered that cover topics both broad and specific, and geared towards translators with varying levels of experience. Whether you are a new translator looking for general guidance in your career, or an experienced professional looking to refine a specific skill, there is a training package available to help you. Please see the training packages page and offers for details about all of the available packages.


  • 5.5 - Can I create my own training packages?

    Yes. If you are an active ProZ.com trainer offering several related courses, or even would like to collaborate with another trainer offering courses in a related topic, contact ProZ.com staff about the possibility of creating your own packages.


  • 5.6 - How much does a training course cost?

    Participation fee varies from course to course and it is indicated on the top right corner of the training description page. Please be sure to log in to your ProZ.com profile to see and activate the payment options.

    Important: Those who purchase a seat in advance may be able to pay an "early bird" or cheaper price, while those who confirm participation later or last minute, may likely have to pay a higher fee. In some training sessions a price increase based on the number of registrants may also apply, i.e. the first 15 registered pay one price, the next 10 pay a a slightly higher price etc.

    Early payment is advised in order to secure participation and help reach the course minimum participation - unfortunately, courses may occasionally be cancelled or rescheduled, if the confirmed participation in advance is very low.


  • 5.7 - What payment methods are available? Why has my status not changed yet?

    All payment methods are available (credit card, Paypal, 2CheckOut, Moneybookers, wire transfer in USD or EUR). You will be able to select your payment method in the second stage of the payment process. Also, for some countries, local payment will be available. When paying in local currency (other than EUR and USD), the price of the session will be the course price equivalent in the local currency at the exchange rate of the day of the transaction ( www.xe.com/ucc will be used as a source).

    If you want to pay by wire transfer, choose either "Wire Transfer" (for transfers in USD) or "Wire Transfer (Euros)" from the payment method selection page. Click "Next" to receive your confirmation invoice and detailed account information and instructions on how to make the type of wire transfer you have chosen. Important: You should allow up to two weeks for your wire transfer to be fully processed.

    Your status will be updated when confirmation of the payment is entered by the payment system or the Local Payment Contact, depending on the payment method you choose. In the case of local payment, it may take some time for notifications to be sent and processed. If you are not listed after more than three days after you believe your payment should have arrived, please contact the Training session coordinator. When you buy a seat at a training session, you will be emailed an electronic invoice.


  • 5.8 - What is the cancelation policy for ProZ.com training sessions?


    Cancelation 5 working days before the training session:
    Attendees who cancel their participation not later than 5 working days before the planned training session date will receive a refund of their registration fees minus a 10% administrative fee. Refunds will be processed 30 days after receiving notification of cancellation. Cancellations must be requested via support request at http://www.proz.com/support

    No refunds will be granted after 5 days before the training session takes place.

    Transference of booking within 5 to 1 days before the training session:
    Transference of a training booking to another course is possible if staff is notified via support request at http://www.proz.com/support within 5 to 1 days before the training session takes place. Transference of delegates to another course will incur a rebooking fee of 25% of the advertised course fee. There is no limit as to how many times a booking can be transferred.

    Cancelation 24 hours before, during or after training session takes place:
    No refunds will be granted 24 hours before, during or after the training session takes place. Should the delegate not attend a booked, or transferred, course then the full amount of the advertised course fee will be charged.

    For training programs that comprise two or more subsequent sessions, theoretical and/or practical material on the missed class may be provided to the trainee, but no partial refunds will be granted for a missed session.

    No refunds will be issued for trainees technical or personal problems that may prevent trainee from attending the session. If you do not attend a course and have not canceled in accordance with these terms, you must pay the full price. make sure that your computer meets the System requirements before registering.

    Unless ProZ.com agrees otherwise in advance, any postponement by you shall be regarded as a cancellation of the course.

    Cancellation of a course by ProZ.com:
    If the number of students confirmed is not enough to justify the cost of presenting the course prior to the scheduled start date the course will be canceled and rescheduled at a later date. When a course is canceled by ProZ.com confirmed students will be fully refunded or given the chance to rebook for an upcoming training session at no extra cost. ProZ.com will not be liable for any loss or expenses caused to you.

    If ProZ.com has not notified you of a cancellation or postponement but is not able to start or continue a course as scheduled, perhaps because an instructor becomes ill or where their absence cannot not reasonably be avoided or for any other reason beyond our reasonable control, ProZ.com will attempt to remedy the situation by either rescheduling the course or refunding your course fee.


  • 5.9 - How can I cancel my registration?

    Please submit a support request to report your wiliness to cancel your registration or payment. Before submitting a support request check the cancelation policy for ProZ.com training sessions. Remember that the cancelation policy does not influence registration removal.


  • 5.10 - In which currency can I pay for a training session ?

    All ProZ.com online training fees are available in USD and Euro, but only ProZ.com members in EU member states that have adopted the Euro (the Euro Zone) are charged in Euros.

    If you live outside the EU, or if you live in the EU and have a VAT number, you do not have to pay VAT. If you live in the EU but do not have VAT number, you will have to pay VAT. Find more information payment at http://www.proz.com/faq/4015#4015.

    Also, for some countries, payment in local currency is available. Please contact the Training session coordinator to learn more about this.


  • 5.11 - Why does ProZ.com sometimes charge VAT tax within the EU?

    (This question only affects members in Europe.)

    If, when purchasing a seat from within the European Union, a member does not supply a VAT number which can be verified online, ProZ.com is obliged by law to collect VAT tax against the purchase made, according to the VAT rate applicable in the country of the purchaser.

    If a VAT number is supplied, no VAT tax is charged.


  • 5.12 - I am a ProZ.com member. Am I entitled to a discount?

    For some training sessions registration fees are discounted for full members. Please read the information at the Registration and Payment box at each training session.


  • 5.13 - I am a student member of ProZ.com. Am I entitled to a discount?

    For some training sessions, registration fees are further discounted for ProZ.com student members. Some courses may include limits on the number of student seats available. Seats will be allotted on a first-paid basis.


  • 5.14 - The training time is not suitable for me. Are there any other training sessions in my time zone?

    ProZ.com offers training from 8:00 GMT to 20:00 GMT, since most of the trainers are located in Europe. Please check the list of announced training sessions here, http://www.proz.com/training, as the timetables are usually rotated.

    Most of the webinars are recorded and webinars videos can be purchased at http://www.proz.com/translator-training/format/videos. A certificate of attendance can be issued upon training completion and as per your request. A certificate of attendance can be downloaded at http://www.proz.com/profile/?show_mode=standard#trainings


  • 5.15 - Will I receive any proof of having attending the training session?

    Yes. A ProZ.com attendance certificate in PDF format will be available for download from your main profile page under "Training sessions attended": A certificate of attendance can be downloaded at http://www.proz.com/profile/?show_mode=standard#trainings

    For SDL Trados Online Training that includes certification only attendance will be marked in ProZ.com profiles at the end of the week in which trainees take training. After becoming SDL Trados Certified, you can show it in your profile under the Services tab. To do so, you must first add SDL Trados to your list of supported software here and click on "Save and update". When the page refreshes, you will see an option to show your SDL Trados Certification on your profile. You can also add a certificate image to your About me section using HTML code.

    For self-paced and one-on-one training sessions issuing of a certificate may be subject to the successful completion of a final questionnaire or exam. Please submit a support request reporting training completion.

    Certificates for on-demand training (videos) will be issued automatically when an attendee watches more than 80% of a video. One can view and download certificates under "My Certificates" section in the top menu bar.


  • 5.16 - I want to leave feedback about a training session I attended. How can I do it?

    Once the course is done, participants with "registered and paid" status will be able (and encouraged) to post feedback on session material, trainer, organization, etc. at http://www.proz.com/translator-training/my-courses. Please bear in mind that feedback entries require vetting and that they will not appear immediately. Comments of a personal nature will not be permitted.


  • 5.17 - How do I access training materials?

    Please submit a support request for more information.


  • 5.18 - Can I suggest a training session?

    Request new courses you woul like to see, and vote on requests made by others in the "Suggestion board".


  • 5.19 - Can I be a ProZ.com trainer?

    If you are a ProZ.com member who has deep expertise in a given area and a passion for sharing your expertise with others, visit the ProZ.com trainer center to get started - no previous knowledge on e-learning technologies is needed and ProZ.com provides the tools and assistance for you to offer your training to the community. Submit a support request if you have any doubts.



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  • 6 - ProZ.com in-person training sessions

  • 6.1 - How can I book a place in a ProZ.com in-person training sessions?

    Places in ProZ.com professional training sessions are limited and registering in the corresponding page is mandatory. To sign in, please click on the Training session name and use the Sign In Box, therefore achieving a "registered" status. This status DOES NOT confirm your place in the session. Only after payment is received through the page or confirmed by Local Organizer your status will be changed to "registered and paid" and your place in the training will be confirmed.

    Please remember that you need to have a profile and to be logged in to use that box. If you don´t have a profile, you can create one here (it´s free and will only take you five minutes):

    http://www.proz.com/?sp=r


  • 6.2 - I paid the Local Organizer. Why has my status not changed yet?

    The status is updated when confirmation of the payment is entered by the local organizer. In the case of local payment, it may take some time for notifications to be sent and processed, particularly when a wire transfer is involved. If your status remains as “registered” more than three days after you believe your payment should have arrived, please contact the local organizer or Training session coordinator.


  • 6.3 - What do I need to bring to the training session?

    Further requisites for participation depends on the training session, and may include: a laptop or advance arrangements to share someone else's laptop as well as installing demo (or full) versions of the required software prior to the session. For more information, see the session-specific information available via the Training session page


  • 6.4 - How can I get a training session organized in my city?

    To express interest in attending a training in your city, please enter a support request with your location and desired training. The training coordinator will determine whether or not holding a training session is feasible.


  • 6.5 - Can I advertise my training sessions in ProZ.com?

    Yes. Advertising is available for paid training sessions within the ProZ.com training program. Unauthorized advertisement, sent via the forums, profile messages or elsewhere, is not allowed.

    To advertise your session within the ProZ.com training program, please contact the Training coordinator.



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  • 7 - ProZ.com online training sessions

  • 7.1 - What are ProZ.com online training sesssions?

    ProZ.com online training sessions provide professional training to translators, interpreters and others within the language industries. These sessions are delivered by professionals with proven expertise in their fields. In general the dates and times for these sessions are more flexible, with the added advantage of being able to "attend" from your home, or wherever else you may be at the moment.

    A computer with sufficient processing capabilities, sound card, headset, speakers, and a good Internet connection are necessary components of the online training sessions.

    Small group online training is conducted at a specific time. All times are listed at the training pages. To find your local time zone compared to the session time please visit - http://www.timeanddate.com/worldclock/converter.html. All small group online training is conducted using Go To Webinar software. No purchase is necessary to participate.

    Online one-to-one training sessions that are offered by ProZ.com are conducted at a time scheduled by the trainer and trainee involved. Online one to one trainings utilize tradition telephone and email, Skype, or other mutually agreed upon messaging/communication interfaces. These training sessions may occur at any time once payment has been made to ProZ.com. Once payment has been received, ProZ.com will provide the trainer with the trainee's contact information so they may agree on the best time and communication method for the training.


  • 7.2 - How can I book a place in a ProZ.com online training sessions?

    Places in ProZ.com online training sessions are limited. To book your place, please use the "Purchase for" button that you will find in every training session page at the upper right corner. Also, in the description of the session, you will see the "Registration and payment information" box with information. Both will take you to the payment system. Once your payment is received you will receive an invoice and you will appear listed on the training session page and your status will be changed to "registered and paid". Your place in the session will be confirmed. 24 hours before the session and one hour before the session a reminder with a join link will be emailed to your email address.

    Please remember that you need to have a profile and to be logged in to purchase your place.
    If you don´t have a profile, you can create one here (it´s free and it will only take you five minutes).


  • 7.3 - When does the online training session start?

    For group online sessions (through a virtual training platform) time and date of the training will be informed in the first line of the training page in GMT time and/or in your local time, provided you have set GMT offset in your ProZ.com profile. Watch this video to learn how to do that:

    Set GMT offset with ProZ.com profile:



    Check what time the course is running in your local time here.

    When you are participating in an individual one-on-one training session, date and time of your session will be arranged between you and the trainer at your best convenience. In this case, once you register at the training, the trainer gets in touch with you to arrange dates and timetables for the course.


  • 7.4 - How are they conducted?

    Group online training sessions will be carried out using GoToWebinar virtual platform for online courses and events: www.gotowebinar.com. You will receive an invitation to join the webinar 24 hours and one hour before the training session takes place, or earlier.

    Internet connection and VOIP or a telephone line will be necessary. Most of the time, online sessions are conducted for large group of people, thus all attendees will be muted during the session.
    Check if your computer meets the system requirements before taking a session: http://www.proz.com/faq/39203#39203.

    One-on-one online training sessions use Skype or the GTW platform. If those programs are used, it will be shown on the training page. In case you need to use a telephone line, all charges will be paid separately.

    Depending on the session topic, if any CAT tool or other software is required it's up to the trainee to have it installed before the session - required software will be detailed at the training page.


  • 7.5 - I did not recieve the invitation to join the online session, what should I do?


    Invitations with access link for the online sessions are delivered 24 hours and one hour before training session after purchase.

    Notifications are sent from a non-reply email address bounce-handler@proz.com. Please, make your email filter is not directing these emails to a special folder other than your inbox.

    If you still can't find the email, please submit a support request requesting the access link - make sure you include the link to the training session you purchased for faster assistance.


  • 7.6 - SDL Certification Training Sessions




    ProZ.com is the approved SDL Trados Training center for online training sessions. This allows ProZ.com to conduct Online small group training on SDL Trados products: http://www.proz.com/translator-training/topic/sdl-trados-certified. Attendees of these online sessions will receive approved SDL Trados training manuals and materials. Attendees will also, as part of their Online training purchase, be able to take the SDL Trados Certification exam corresponding with the course they purchased.

  • 6.1 - What is SDL Trados Certification?

    The SDL Trados Certification Program is the industry's premier technology based certification which provides a recognized standard of excellence in SDL Trados software knowledge. It's a comprehensive professional education program designed to develop and validate expertise in the use of SDL Trados translation technology tools.

    The Certification has been designed to help educate the translator community on the latest technological developments and best practices in translation technology, terminology management and automated quality assurance checks. As a result, Certification greatly increases derived efficiencies from the use of SDL Trados software and ensures the automation and time saving features available in the technology are applied. Additionally, the SDL Trados Certification helps increase quality of translation project by reducing human error and helps individuals achieve their personal development goals.

    To learn more about SDL Trados Certification program and the the process to become SDL Trados Certified, please visit this page.


  • 6.2 - What are the steps involved in achieving SDL Certification?

    1. Own a legal, company-registered license of SDL Trados software.
    2. Study/Prepare to pass the advised level - SDL Certification Training courses are highly recommended.
    3. Pass your chosen Certification exams.


  • 6.3 - How much does the online training cost?

    The participation fee is 99 USD for each training level. It includes access to the live 3 hour online training session, manuals, exercises and certification exams. Note: three hour online SDL Trados Certification sessions are not recorded.


  • 6.4 - How are SDL online training being delivered, in which language, is it interactive, who is the caller?


    SDL Certification program online training is conducted at a specific time.

    All times are listed at the training pages. To find your local time zone compared to the session time please visit http://www.timeanddate.com/worldclock/converter.html.

    All sessions are conducted on the GoToWebinar platform. No software purchase is necessary to participate in the session.

    Online training can be delivered in the following languages, some of which are available on a public, schedule of course dates, some of which can be delivered on a request only basis. See the online course schedule for further information on this, http://www.proz.com/translator-training/topic/sdl-trados-certified:

    • English
    • German
    • Spanish
    • French
    • Italian
    • Japanese
    • Polish
    • Dutch
    • Chinese (simplified)
    • Greek
    • Russian
    • Portugese
    • Romanian
    • Danish
    • Swedish
    • Finnish
    • Bulgarian
    • Egyptian
    • Turkish
    • Catalan

    The online training sessions are delivered by Authorised SDL Trainers.

    ProZ.com is the only approved SDL Trados Training center for online training sessions.


  • 6.5 - What is the duration and workflow of the online training?

    The duration of SDL Trados Certification online courses is 3 hours. Such sessions are not recorded. The workflow is a detailed in the individual course outlines.


  • 6.6 - How do I register for a SDL Trados certified training?

    First, select a session from the upcoming training sessions list here: Certification Training.
    Once at the session page, check training program and click on the "buy" button on the tight upper corner.

    Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. There needs to be a minimum of 6 students to conduct this training session. If the minimum of paid students is not reached 24 hours and one hour before the session is to take place, you will be notified and asked to book your seat in an upcoming session without extra cost or transaction from your part.

    Allow some time for payment processing if you are paying by wire transfer (up to two weeks). Report payment details via support, http://www.proz.com/support/ , if needed. After your payment is received, your status will be changed to "registered and paid" and your spot for the session will be secured. An email with a join link will be emailed to you 24 hours and one hour before the session. An invoice and receipt of payment will be emailed to you for your records. Payment in local currency is available in some countries, please contact the local organizer or Training session coordinator for more information.


  • 6.7 - After I purchased my seat how do I get training manuals and exams?


    SDL Trados training sessions include manuals, sample files and certification exams.

    SDL Trados Certification exams are delivered by SDL Trados. Certification exams will be available in your SDL My account approximately 10 working days after making a payment. Note that you must be registered and have an account at SDL to receive the certification exams. If you do not have an account with SDL, you can create one here https://oos.sdl.com/asp/products/ssl/account/. Make sure you use the same email address associated with your ProZ.com account when creating your SDL account. Please follow the below instructions to access training materials and exams in your sdl.com account:

    Log onto your SDL My Account area on the following link https://oos.sdl.com/asp/products/ssl/account/certification/certification.aspx and go to the Certification and Training area, where you will find the Workbook and sample files for you to download.



    You will also find 3 attempts at your exam which can be taken at any time online, and will not expire.

    If you cannot locate training materials at sdl.com, submit a support request and report an email address associated with your sdl.com account.


  • 6.8 - How long do I have after I have purchased the exams to take the tests?


    There is no time limit for you to become SDL Trados Certified. Many translators and project managers are currently working through the steps of certification, and will become the first to be more employable because of their skills. If you would like to find out more on how to prepare for SDL Trados Certification, please visit the Certification Training page or submit a support request to find out more.


  • 6.9 - I don't find certification exams in my SDL Trados account, what should I do?


    If you have an account with a different email address, or if after 10 days you have not received the certification exams please follow the below instructions to access training materials and exams in your sdl.com account:

    Log onto your SDL My Account area on the following link https://oos.sdl.com/asp/products/ssl/account/ and go to the Certification and Training page, where you will find the Workbook and sample files for you to download. You will also find 3 attempts at your exam which can be taken at any time online, and will not expire.

    If you cannot locate training materials at sdl.com, submit a support request and report an email address associated with your sdl.com account.

    Or else, you can contact SDL Product training at producttraining@sdl.com indicating which training session you have taken along with the proper email address for your SDL account so that the certification exams can be updated.


  • 6.10 - How do I access the online platform?


    You will receive an invitation to join the webinar at least two times: 24 hours and one hour before the training session takes place, or earlier. Please, click the registration link or button provided in the invitation email and complete the registration form. Make sure you do not run any heavy applications during the webinar as this can cause audio problems. Run the connectivity test before purchasing a webinar: http://www.proz.com/faq/4997#4997.


  • 6.11 - What's the certification exam like?

    The format of the exam is multiple choice. It consists of 4 sections, each containing 10 questions. There is a time limit of 40 minutes for the entire exam which is broken down to 10 minutes for each of the 4 sections. Each question generates a score of 1 for a correct answer and 0 for an incorrect answer. The pass mark for the exam is 30 or 33 out of 40 (depending on the certification level). At the end of the test your final score is calculated immediately, and you will be advised on the next step you need to take.


  • 6.12 - How do I take the SDL Certification Test after I completed my training?

    Delegates wishing to take their exam would do so by accessing it through their My Account here https://oos.sdl.com/asp/products/ssl/account/ You will find detailed step by step instructions at the Training resource page of the course you purchase.


  • 6.13 - How long will it take to become SDL TRADOS Certified?


    This depends largely on your current experience in using SDL Trados technology. Some translators and project managers pass on the first try, and others who are just starting with the software prefer to take training courses (online or onsite Certification training) or simply download our courseware to prepare themselves for the exams. To find out more about our Certification training options to prepare you for the exams please click here: Certification Training


  • 6.14 - What happens when I successfully pass the Level 1 or Level 2 exams of the SDL Trados Certification?


    You will have achieved Certification for your respective level upon successful completion of the online exams, for example, successful completion of the Level 1 exam will issue Level 1 certification, with an associated Certification card and web page. Your status as a SDL Trados Certified translation professional is awarded upon successful completion of the Level 3 exam.

    After becoming SDL Trados Certified, you can show it in your profile under the Services tab. To do so, you must first add SDL Trados to your list of supported software here and click on "Save and update". When the page refreshes, you will see an option to show your SDL Trados Certification on your profile. You can also add a certificate image to your About me section using HTML code.


  • 6.15 - Do I need to renew my SDL Trados Certification when new versions of the software are released?


    Yes, your SDL Trados Certification is specific to the version of SDL Trados you are certified for and is valid for 60 days after a new exam is published for any new product version release. SDL Trados will email you with the details of new exams as well as a reminder of when your Certification is due for renewal.


  • 6.16 - Do I need to be SDL Trados Certified to accept project work?


    Absolutely not, however holding the credential proves your level of expertise in the translation technology and will make you more interesting to a potential employer.

    Remember that job posters may, at their own discretion and for their own reasons, limit their job postings by certain criteria, including membership level, country, CAT tools, etc. Thus, you may wish to report information about your SDL Trados certification at ProZ.com profile so that you could meet client's requirements if any. Otherwise you will see a warning message at the top of some job postings refers to this criteria set by the outsourcer.


  • 6.17 - How can I show my SDL Trados Certification on my profile?


    Attendance to SDL Trados Online Training will be marked in ProZ.com profiles at the end of the week in which trainees take training at your profile, http://www.proz.com/profile/ , under "Training sessions attended".

    After becoming SDL Trados Certified, you can show it in your profile under the Services tab. To do so, you must first add SDL Trados to your list of supported software here and click on "Save and update". When the page refreshes, you will see an option to show your SDL Trados Certification on your profile.


  • 6.18 - Does SDL Trados offer a trial software version?


    SDL Trados offers a 30-day trial versions at http://www.translationzone.com/en/landing/sdl-trados-studio-trial/default.asp.

    If you are interested in purchasing a SDL Trados license, visit ProZ.com TGB to buy at the lowest price in the market. When translators buy CAT tools and other software together, everyone can get a lower price. Please review the current campaigns below, and sign up for any you are interested in.


  • 6.19 - If I don't pass the exam the first time, do I have to pay to retake it?


    SDL Trados training attendees are given the right to take the exam three times at no extra cost. After that they have to pay again.


  • 6.20 - Where can I get help with SDL Trados CAT tool?


    Find more information and support on SDL Trados Studio, SDL MultiTerm and other legacy products at the SDL Trados Support Forum.



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  • 8 - ProZ.com webinars

  • 8.1 - What is a ProZ.com webinar?


    Webinars are presentations on different topics of interest to those in the translation industry. Topics may range from CAT tool presentations to talks on negotiation techniques. Webinars are conducted at a specific time. All webinars are conducted at the GoToWebinar platform.

    ProZ.com also offers free webinars conducted by main CAT tool and translation industry representatives. Keep up to date with the latest announcements in the industry by participating in these free webinar sessions.


  • 8.2 - How can I book a place in a ProZ.com webinar?



    To sign in, first click on the webinar session name listed here and then click on the buy now button (at the right). Only after payment is received through the page or confirmed by Local payment contact your status will be changed to "registered and paid" and your place in the webinar will be confirmed. You can choose a payment method as suggested at http://www.proz.com/faq/3478#3478.

    Please remember that you need to have a profile and to be logged in to use that box. If you don´t have a profile, you can create one here (it´s free and will only take you five minutes) http://www.proz.com/?sp=r.

    Once your payment is processed you will receive an invitation to join the webinar 72 hours before the training session takes place, or earlier. See ProZ.com virtual classroom for online training & webinars - system requirements and access information for details.


  • 8.3 - How do I find out the time of a webinar in my location?


    All times are listed in GMT. To find your local time zone compared to GMT please visit - http://wwp.greenwichmeantime.com/info/current-time.htm

    Please note that accuracy of the information provided in the link above requires that your computer's time matches its time zone setting. For example, if your computer is set for Norway time, its time zone should also be set for Norway. To learn what is your location time zone, please click here and enter the name of your city or country.


  • 8.4 - I don’t have a microphone can I still participate in a webinar?


    You do not need a microphone to participate. You will need speakers or a headset to listen, or you can dial in using a standard telephone (long distance rates may apply).

    Remember that all attendees will have their microphone’s muted and will be in listen only mode in order to limit background noise and improve the experience for all users. For more information just check the Training description and Virtual platform system requirements on the training page.


  • 8.5 - Will I have access to a recording of the session?


    Webinar sessions will be recorded and uploaded at ProZ.com video center http://www.proz.com/videos within one working week after the webinar. Note: this does not apply to SDL Trados approved training.

    Videos will be restricted to webinar attendees only and there will be no limit in number of times videos can be watched. For some webinars, material used by the presenter (slides, documents, glossaries) will also be sent to attendees.


  • 8.6 - The video does not work. What should I do?


    We recommend you wait the whole or most part of the video to load before playing, specially if you have a slow Internet connection. Check if you are using a current flash player and make sure your Internet connection works fine as with low bandwidth Internet connections the video playback may buffer and load slowly. Try to access the video with another Internet browser to see if a browser you use causes the problem.

    If the issue persists submit a support request letting support staff know what browser you use.


  • 8.7 - I purchased a training credit. How can I redeem it?


    ProZ.com offers site users high quality training sessions along with special offers. If you have a special training offer you do not need to purchase a training from the training page with a normal price. In this case follow the payment steps suggested in the special offer and purchase a training credit to be redeemed towards any course which costs the credit value or less. Once your payment is processed and a training credit is issued, redemption instructions will be emailed to you.

    To redeem a training credit, feel free to purchase the training by clicking on a "Purchase for $ (Use purchase credit)" button on your right as it is suggested on this screenshot.

    Remember that credits cannot be divided automatically. It means that if you redeem a 99 USD training credit towards 15 USD webinar the whole sum will be used. To split a credit for different courses submit a support request.


  • 8.8 - In which cases ProZ.com Training credits are issued?


    ProZ.com Training credits are issued in the following cases:

    • When purchasing training bundles or training in combination with ProZ.com membership. In these cases credits are issued for the translator to register at a time of their convenience for any training session(s) they choose.
    • When purchasing training sessions with a special discount. ProZ.com offers site users high quality training sessions along with special offers. A normal practice during training sales is to issue training credits that can be used in lieu of payment to take advantage of the offer.
    • When purchasing training with a third party. A typical example is when a translator purchases translation software that includes training on the tool.
    • When a training session is canceled in accordance to ProZ.com cancellation policy. In these cases the credit can be used to sign up for the next available session on the same topic, or be fully or partially redeemed for other ProZ.com training.

    Remember that it can take up to two working days before training credits are issued.


  • 8.9 - Am I automatically registered for a course once purchase a special offer?


    No. Upon the purchase of a special offer you will be awarded a training credit. You will be emailed with the redemption instructions. Follow the instruction to redeem ("purchase") a training.

    Remember: it can take up to two working days for a training credit to be awarded. If you do not receive a notification with redemption instructions during three working days please submit a support request.


  • 8.10 - How do I redeem my training credit?


    To redeem a credit, visit a page of a training you want to take and "purchase" a training with your credit by clicking on a "Purchase for $ (Use purchase credit)" button on the right upper corner, as it is suggested on this screenshot.

    Upon credit redemption, you will receive a confirmation of your registered and paid status for the course.

    You will receive an invitation to join the webinar at least two times: 24 hours and one hour before the training session takes place, or earlier. Please, click the registration link or button provided in the invitation email and complete the registration form. Make sure you do not run any heavy applications during the webinar as this can cause audio problems. Run the connectivity test before purchasing a webinar: http://www.proz.com/faq/4997#4997.


  • 8.11 - Why I have not received my credit yet?


    It can take up to two working days from the moment you receive an invoice confirmation to a training credit to be awarded. Therefore it is suggested to purchase a special payment once you receive an invitation.

    Please know that depending on which payment type you use, the special offer purchase may not be processed the same day. For example, if you pay by wire transfer, it could take up to 2 weeks before we receive your payment, hence the fact that your training status will not be upgraded until the day we have received full payment.


  • 8.12 - Where can I see my pending credits?


    Submit a support request to confirm the number of training credits associated with your profile.


  • 8.13 - Does a training credit have an expiration date?


    No, a training credit does not have an expiration date.


  • 8.14 - Can I split my credit and use to purchase one or multiple training sessions of a lower value?


    Yes, you can request support staff to split your training credit or merge several training credits for a higher value.


  • 8.15 - I did not attend the webinar and now want to watch the video. Where can I find it?


    All registered and paid attendees will be emailed with a link to the webinar video recording and handouts within one working week after the session. You will have unlimited access to the video and handouts once they are released. You can watch the video from the My videos page. If you have not received an email with materials, submit a support request.

    Once the video is uploaded to the website it will become visible in the video center with the same name as the webinar had.

    Note: three hour online SDL Trados sessions are not recorded.


  • 8.16 - Free webinar week

    Throughout the year, ProZ.com periodically hosts week-long series of free webinars, giving attendees the opportunity to sit in on workshops and informational presentations on CAT tools and other translation technologies. You can find the full list of free webinars available here: http://www.proz.com/translator-training/format/free-webinars

  • 16.1 - How do I sign up?

    To sign up, just click on the "Get access now!" button in the top right corner of the individual course pages, below the "Course registration" heading.


  • 16.2 - Will the webinars be recorded?

    Yes, and those videos will be made available within 72 hours of the training taking place. You will see the videos of any courses that you register for in the "My videos" section of the site. Don't forget to register for these events (see the "How do I sign up?" point above), as only those who sign up will be able to access the videos later on at http://www.proz.com/videos/.


  • 16.3 - How do I know if my computer/device can play these webinars?

    Just check the system requirements for GoToWebinar - the platform that powers these courses - here: http://www.proz.com/faq/4946#4946 and test your connectivity before the online session takes place http://www.proz.com/faq/4997#4997.


  • 16.4 - Will I get a certificate of attendance?

    No, certificates of attendance are not typically issued for free webinars.


  • 16.5 - When will these webinars take place?

    If you have specified your timezone in your profile, then you will see the time that the webinar begins in the "Start time" section of the training page under the "Course summary" heading. The start time in GMT is also available, for reference. http://www.timeanddate.com/worldclock/converter.html is recommended to convert between timezones.


  • 16.6 - How can I access the webinar at the scheduled time?

    The access link to join the webinar will be emailed to you from customercare@gotowebinar.com 24, and 1 hour prior to the course taking place. Click on the link at the scheduled time to enter the webinar.

    Note: You must make sure that you are registered for the course in order to receive the access link. You can verify if you are registered by visiting the training page and searching for your name under the "Attendees" heading on the right side of the page.


  • 16.7 - What happens if I don't receive the access link?

    If you don't receive the link to access the course, please first check your spam folder for a message from customercare@gotowebinar.com. If you still do not see this email notification, please submit a support request and staff will provide you with that link. Please allow some time for staff to provide you with the access link.


  • 16.8 - I didn't register for free webinar week. Can I still watch the videos?

    Yes, you can. If you forgot to register, these videos will be made available here, within 72 hours of the course.



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  • 9 - ProZ.com virtual classroom for online training & webinars - system requirements and access information.


    Group sessions are conducted at a specific time (listed in GMT) at the Go To Webinar platform. No software purchase is necessary to participate. Only Internet connection and a headset/speakers needed to take these courses.

  • 9.1 - How do I sign up and access the online platform?


    72 hours before the online session, or earlier you will receive an invitation to sign up for the webinar. Please, click the registration link or button provided in the invitation email and complete the registration form.

    You will receive an email from GoToWebinar confirming your registration with a unique link to access the webinar at the scheduled time. We suggest you joining the session in advance to make sure you all set for the session.


  • 9.2 - I have not received a notification with the link to access the training platform.


    If you did not receive a login link, check if it was not being spam-filtered. Also, remember that an invitation to join the session is sent at least two times: 72 hours and 40 minutes before the training session takes place.

    Check if you do not have an invitation email in your Spam box, otherwise report this to Support Center.


  • 9.3 - Which are the system requirements to attend a ProZ.com online session?

    Please check to see that you meet the minimum system requirements and that you have the equipment you need before you take a webinar.

    For PC-based Users

    • Required: Windows 7 – Windows 10
    • Required: Google Chrome v39 or later, Mozilla Firefox v34 or later, Internet Explorer v8 or later, Microsoft Edge
    • Internet Connection Required: Cable modem, DSL or better recommended. 1 Mbps or better (broadband recommended)
    • Required: Minimum of Pentium® class 1GHz CPU with 2 GB of RAM
    • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)


    For Mac®-based Users

    • Mac OS X 10.8 (Mountain Lion) – 10.11 (El Capitan)
    • Required: Apple Safari v6 or later
    • Internet Connection Required: Cable modem, DSL or better recommended. 1 Mbps or better (broadband recommended)
    • Required: 2.4 GHz Intel processor (Core 2 Duo), 1 GB of RAM or better


    For iPad®-based Users

    • Required: iPad® 1 or newer; iPhone® 3GS or newer; iPod® Touch (3rd generation) or newer
    • iOS 4.2 or newer
    • WiFi recommended for VoIP
    • Free GoToMeeting App from the App Store


    For Android-based Users

    • Android 2.2 or higher
    • 1Ghz CPU or higher recommended
    • WiFi recommended for VoIP
    • Free GoToMeeting App from the Google Play Store



     To Use VoIP (mic & speakers)

    • Required: Fast Internet connection (700Kbps or more recommended)
    • Required: Microphone and speakers (USB headset recommended)

    Attendees who join the audio portion of a webinar are joined muted by default. This is done to reduce echo, static, feedback and/or noise during the webinar.

    Courses will be open half an hour before the start time. Please login before the start time to ensure that everything on your system is working correctly.

    You can test your connectivity before the online session takes place as suggested at http://www.proz.com/faq/4997#4997 or participate in a free webinar to make sure you are all set.



  • 9.4 - Which are the audio options?


    You can join ProZ.com Webinar via VoIP (Mic & Speakers) or telephone. Your choice of audio mode is provided in the Audio pane of your Control Panel. (see image below)



    By default, you will be joined into the Webinar muted.

    Note: If you choose to join via VoIP, you will need speakers to listen to the Webinar and a microphone to speak (if the organizer gives you speaking rights).

    VoIP Best Practices

    If you join the Webinar using VoIP, please note that audio quality can vary based on your audio software/hardware manufacturer as well as your operating system. When using VoIP, the following best practices are recommended:

    • For optimum sound quality, a headset is recommended, preferably a USB headset.
    • If a headset is not available, speakers are required to listen to the Webinar and a USB microphone to speak (if the organizer gives you speaking rights).
    • If using a microphone, it should be at least 1.5 feet away from any speakers built in or connected to your PC.
    • The use of a Webcam microphone is not recommended.
    • If you are unmuted by the organizer, you may need to turn the volume down on your speakers to avoid echo.

    IMPORTANT
    Dropped words, delay or robotic sound during webinar presentation is often due to poor network performance, lack of memory or high CPU usage. Please close all applications you are not using during the presentation.
    For optimum performance when using VoIP, we recommend a broadband Internet connection (see System requirements above)


  • 9.5 - How can I test my connectivity before the online session takes place?


    1. Please download the GoToMeeting Connection Wizard. The G2MConnectionWizard.exe file should download in your default browser.
    2. Open the G2MConnectionWizard.exe file and run the software when prompted.
    3. When the GoToMeeting Connection Wizard launches, click Next to start the connection test. GoToMeeting's home page should launch in your default browser. If you're not redirected to www.gotomeeting.com, open your browser and go to that page.
    4. Click "OK" to continue. The Connection Wizard will determine the best connection setting for your computer when connecting to GoToMeeting. This process may take a few minutes to complete.
    5. Once the detection process is complete, click "Next".
    6. Then run GoToMeeting by hosting or joining a session to see if the connection settings work properly.

    You will have 3 options:

    • If GoToMeeting now properly connections to the GoToMeeting service infrastructure, click "Next" > Finish to complete the Connection Wizard test.
    • If GoToMeeting now properly connects to the GoToMeeting service infrastructure, but I still experience problems, contact Support Center for further troubleshooting. You may be asked to provide a GoToMeeting Connection Wizard report by clicking Wizard Report.
    • If GoToMeeting still cannot connect to the GoToMeeting service infrastructure, contact Support Center for further troubleshooting. You may be asked to provide a GoToMeeting Connection Wizard report by clicking Wizard Report.

    IMPORTANT: If you are experiencing issues when connecting to your Webinar it may be due to an Internet Security application such as a Firewall. For more reference, you can view Go To Webinar IP range document at http://www.citrixonline.com/iprange.


  • 9.6 - After I registered, how do I join the online session?


    At the time of the webinar, open the webinar confirmation email and click the Join Webinar link provided in the confirmation email. If prompted, click Yes, Grant or Trust to accept the download.

    Attendees' microphones will be muted by default and will be in listen only mode in order to limit background noise and improve the experience for all users.

    Join the audio portion of the webinar if you are using telephone to join the session. Audio information is provided in the Audio pane of your Control Panel and in the Webinar confirmation email.


  • 9.7 - What is the refund policy?


    Refunds for self paced training will be specified within the training session details and depend on the type of self-paced training. Generally with self-study training sessions refunds will not be permitted once the student logs in to the session. With instructor assisted and scheduled live meeting sessions refunds will not be given once the trainee attends an online meeting or session. Please carefully review the refund policy for each session prior to purchase.

    Find the cancelation policy for ProZ.com SDL Trados Certification training sessions and webinars here: http://www.proz.com/faq/5002#5002.


  • 9.8 - I am having technical problems on the webinar. Where can I find information?


    Find GoToWebinar Support Articles here or submit a support request with detailed information on what goes wrong.



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  • 10 - ProZ.com self-paced training


    Self-paced training is an E-learning or distance learning course specifically for translation professionals, designed and created using the Moodle platform. Training is a Sharable Content Object Reference Model or SCORM training. ProZ.com has 3 types of self-paced training:

    - Self-study training, designed for independent learning.
    - Instructor-assisted training, designed to guide you through a series of readings and assignments
    - Self-study training with live online meetings, giving trainees the opportunity for live online teacher-student interaction.

  • 10.1 - What do I need to attend ProZ.com self-paced training sessions?

    You must be registered and logged in to ProZ.com to attend. Trainees will need a computer and internet connection. Generally processing capabilities, browsers & internet connection are not a concern, however some self-paced training include videos. ProZ.com videos require a current flash player http://get.adobe.com/flashplayer/. With low bandwidth internet connections the video playback may buffer and load slowly.


  • 10.2 - How is self-paced training delivered?

    ProZ.com self-paced training is delivered via integrated Moodle at http://www.proz.com/courseware. Once payment is received, a trainee gets access and log in details for the session.


  • 10.3 - Does self-paced training contain testing, instructor feedback, set times for delivery/meeting?

    Self-paced training may contain tests, assignments that are submitted for instructor feedback, assignments with due dates, and possibly scheduled webinars or online meeting times with instructors. Each self-paced training session is different; please check the course description and overview. Within each Moodle course there will be instructions and details with this information as well.


  • 10.4 - How long will I have access to the self-paced training after making payment?

    Access time will depend on the specific type of session and program details. Trainees access to course materials with Instructor assisted training and training with scheduled meetings will end when the specified time period ends. Entirely self-study training will specify duration in the description and may range from a few months to a year.


  • 10.5 - Will I receive any proof of having attending a self-paced training session?

    Attendees will receive proof of completion via a certificate, however each course will have different criteria ranging from testing, hours logged within the Moodle session, attendance at scheduled meetings and other criteria to determine course completion.


  • 10.6 - Can I retake a course? What is the cost for rebooking?

    If a trainee signs up for a tutor-led or self-paced training with online meetings, and for any unforeseen circumstances is impeded to attend a major part of the sessions or does not successfully complete end of the course exams or assesments, the trainee may retake the training at a next edition of the course after paying a rebooking fee of 25% of the total cost of the class participation fee.



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  • 11 - Localization of ProZ.com education content



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