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Studio 2021 keeps on crashing
מפרסם התגובה: Michael Harris

Michael Harris  Identity Verified
גרמניה
Local time: 06:29
חבר (2006)
מגרמנית לאנגלית
Jan 26

Hello everyone,

Does anybody have any idea why my studio 2021 keeps crashing without any warning. This has happened with different files from different customers. I didn´t even have a chance to save the file, trados just closes.
I have the latest version, have a new computer with 16 GB memory and software-related, everything is up-to-date.

I know this is quite vague, but if anybody has any ideas, that woul dbe fantastic.

Michael


Rachel Waddington
SINCAP
 

Rachel Waddington  Identity Verified
הממלכה המאוחדת
Local time: 05:29
חבר (2014)
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Same here Jan 26

See also: https://www.proz.com/forum/sdl_trados_support/348878-studio_2021_very_unstable.html

Same problem here, no warning, it just shuts down. I currently have Autosave set to every 3 minutes.

If you work out how to fix it I'd love to know.


 

Michael Harris  Identity Verified
גרמניה
Local time: 06:29
חבר (2006)
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TOPIC STARTER
This is just soooo annoying Feb 2

I am working on a Powerpoint in Studio and it crashes every 3 minutes!!

I thought that Trados would also be looking into this forum, or is it really only for us translators?

And if trados knows about this problem, then it is a bit of a poor performance from them that they do not even make any suggestions or acknowledge that they are addressing this issue!!!


Bruno Depascale
 

Paul Malone  Identity Verified
צרפת
Local time: 06:29
חבר (2004)
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+ ...
Perform a "Repair installation" Feb 3

My honest answer to your question, Michael, is no.

However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after
... See more
My honest answer to your question, Michael, is no.

However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again, which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.

Good luck, Paul.

[Edited at 2021-02-03 07:46 GMT]

[Edited at 2021-02-03 09:33 GMT]
Collapse


 

Michael Harris  Identity Verified
גרמניה
Local time: 06:29
חבר (2006)
מגרמנית לאנגלית
TOPIC STARTER
Morning Paul Feb 3

Paul Malone wrote:

My honest answer to your question, Michael, is no.

However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again , which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.

Good luck, Paul.

[Edited at 2021-02-03 07:46 GMT]


Thanks for the tip, will try it out and see.

Michael


 

David Willett
הממלכה המאוחדת
Local time: 05:29
מגרמנית לאנגלית
Me too. Feb 3

I've been using Trados since the 2007 version and have had occasional problems over the years but never the repeated crashes that seem to plague the 2021 version. My machine is a recent Windows 10 tower with 16 GB RAM, and it is otherwise completely stable. Everything else runs just fine.

Studio 2021, on the other hand, has been crashing multiple times per day on my current project with no warning whatsoever. This is what is left on the screen after it's given up the ghost:



Thank goodness for autosave!


Sandra & Kenneth Grossman
 

Michael Harris  Identity Verified
גרמניה
Local time: 06:29
חבר (2006)
מגרמנית לאנגלית
TOPIC STARTER
Wow, Feb 3

David Willett wrote:

I've been using Trados since the 2007 version and have had occasional problems over the years but never the repeated crashes that seem to plague the 2021 version. My machine is a recent Windows 10 tower with 16 GB RAM, and it is otherwise completely stable. Everything else runs just fine.

Studio 2021, on the other hand, has been crashing multiple times per day on my current project with no warning whatsoever. This is what is left on the screen after it's given up the ghost:



Thank goodness for autosave!


At least you get some lovely Error windows, mine just crashes and leaves me in the cold.


Bruno Depascale
 

Rachel Waddington  Identity Verified
הממלכה המאוחדת
Local time: 05:29
חבר (2014)
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+ ...
Thanks Feb 3

Paul Malone wrote:

My honest answer to your question, Michael, is no.

However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again, which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.

Good luck, Paul.

[Edited at 2021-02-03 07:46 GMT]

[Edited at 2021-02-03 09:33 GMT]


Thanks for that tip, I will give it a go!


 

Michael Harris  Identity Verified
גרמניה
Local time: 06:29
חבר (2006)
מגרמנית לאנגלית
TOPIC STARTER
Hi once again Paul Feb 15

Paul Malone wrote:

My honest answer to your question, Michael, is no.

However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again, which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.

Good luck, Paul.

[Edited at 2021-02-03 07:46 GMT]

[Edited at 2021-02-03 09:33 GMT]


I have tried this out in the mean time and low and behold, it seems to have worked.

I must admit that this is a bit poor from Trados that they have not made any comments here seeing as their software is quite expensive!!

Anyway, in my case this worked but I do hope that I do not have to do that again.


 

Michael Harris  Identity Verified
גרמניה
Local time: 06:29
חבר (2006)
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TOPIC STARTER
Since my last post Mar 12

Trados is still crashing without any warnig whatsoever!
Hasnt Trados tried to make any changes to this, especially if it is a known problem?
I have never had these sorts of probles and after paying so much from updating to 2019 and then to 2021 within a year, this is extremely disappointing!!

I will have to take the advice from Paul again, but this is not a solution for a professional CAT tool


 

Laurent DI RAIMONDO  Identity Verified
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SITE LOCALIZER
Latest update released today Mar 13

Dear Michael,

Trados has just released a new update for Studio’s 2021 version today.

You should download and install it.

It may help and solve your problem.

Yours.

[Modifié le 2021-03-13 13:05 GMT]


Dan Lucas
Rachel Waddington
 

Michael Harris  Identity Verified
גרמניה
Local time: 06:29
חבר (2006)
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TOPIC STARTER
Hi Laurent, Mar 13

Laurent DI RAIMONDO wrote:

Dear Michael,

Trados has just released a new update for Studio’s 2021 version today.

You should download and install it.

It may help and solve your problem.

Yours.

[Modifié le 2021-03-13 13:05 GMT]


Thanks for letting me know. Just after making the post, I checked if there was an update and installed that straight away.

I do hope that it will help.
Will keep all posted

[Edited at 2021-03-14 22:37 GMT]


 

Remy van Tol  Identity Verified
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Local time: 23:29
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Uncheck option Mar 14

Hi Michael,

Unchecking 'Perform search if the TM lookup returns no results' helped to stop the crashes in our office.

Go to:
File -> Options -> Editor -> Concordance Search Window
Uncheck 'Perform search if the TM lookup returns no results'.

Hope that helps.


 

Michael Harris  Identity Verified
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Local time: 06:29
חבר (2006)
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TOPIC STARTER
Hi Remy, Mar 14

Remy van Tol wrote:

Hi Michael,

Unchecking 'Perform search if the TM lookup returns no results' helped to stop the crashes in our office.

Go to:
File -> Options -> Editor -> Concordance Search Window
Uncheck 'Perform search if the TM lookup returns no results'.

Hope that helps.


Thanks for the tip. I have already done that. I hop that the update has solved this problem.

Michael


 

Pavel Slama  Identity Verified
הממלכה המאוחדת
Local time: 05:29
חבר (2014)
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+ ...
Is it the internet connection? Mar 15

Mine started crashing a lot more after this last update. It won’t even start, gets stuck in “Initializing views”. If I disconnect the internet, though, everything starts working fine, it seems. So my working theory is that Trados requires a stable internet connection – unlike the one I have at the moment – to do stuff that does not need any internet. Which sucks, because one of the reasons I refuse to work via many agency on-line platforms is that I can peacefully work on the train and... See more
Mine started crashing a lot more after this last update. It won’t even start, gets stuck in “Initializing views”. If I disconnect the internet, though, everything starts working fine, it seems. So my working theory is that Trados requires a stable internet connection – unlike the one I have at the moment – to do stuff that does not need any internet. Which sucks, because one of the reasons I refuse to work via many agency on-line platforms is that I can peacefully work on the train and suchlike with my safely off-line Trados.Collapse


 
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