דפים בנושא:   [1 2] >
After the weekend maintenance Studio 2021 just does not work anymore
מפרסם התגובה: Dra. Carla Vorsatz (X)

Dra. Carla Vorsatz (X)
ברזיל
Local time: 01:35
חבר (2020)
מאנגלית לפורטוגזית
+ ...
Mar 16

Hello. I have tried to launch my Studio 2021 and insert 2 new projects. It took forever for the program to launch, which is weird. I made the whole project set up but, although I can see SDL Language Cloud is active in the project, it is working neither for the English > Portuguese project nor for the Spanish > Portuguese project. I've tried to log out from the SDL account (and log in again), but the buttons are frozen, just can't do it. I was surprised to see that my version now has turned to 3... See more
Hello. I have tried to launch my Studio 2021 and insert 2 new projects. It took forever for the program to launch, which is weird. I made the whole project set up but, although I can see SDL Language Cloud is active in the project, it is working neither for the English > Portuguese project nor for the Spanish > Portuguese project. I've tried to log out from the SDL account (and log in again), but the buttons are frozen, just can't do it. I was surprised to see that my version now has turned to 32 bits when I have a 64 bits system, and the anterior version was compatible. The CAT Tool just stopped working altogether and I cannot access my account. Any help is welcome. Thank you.Collapse


 

Nuria Morales  Identity Verified
Local time: 06:35
חבר (2009)
מאנגלית לספרדית
+ ...
Today, in my side, goes and back at any moment. Mar 16

Today, in my side, goes and back at any moment.

 

Sandra & Kenneth Grossman  Identity Verified
ישראל
Local time: 07:35
חבר (2009)
מצרפתית לאנגלית
+ ...
? Mar 16

Hi Carla,
Your post is very unclear.
1. Are you working in the Cloud? Why?
2. My desktop version works just fine (as Trados goes).
3. Have you tried restarting your system? Sometimes this helps.
4. Why do you need to log into your account to work on your desktop?
Your version "has not turned to 32 bits". It has always been 32 bits.

Try restarting your computer.
HTH,
Sandra


expressisverbis
 

Dra. Carla Vorsatz (X)
ברזיל
Local time: 01:35
חבר (2020)
מאנגלית לפורטוגזית
+ ...
TOPIC STARTER
Thank you for you help Mar 16

Sandra & Kenneth Grossman wrote:

Hi Carla,

- Hello Sandra

Your post is very unclear.

- I am sorry for that, please accept my apologies.

1. Are you working in the Cloud? Why?

- No I am not, I am working in my own computer.

2. My desktop version works just fine (as Trados goes).

- I am glad to hear it.

3. Have you tried restarting your system? Sometimes this helps.

- This was the first thing I did, unfortunately, it did not make any difference.

4. Why do you need to log into your account to work on your desktop?

- In order to have access to the Language Cloud

Your version "has not turned to 32 bits". It has always been 32 bits.

- I may be wrong, but I am pretty sure to have downloaded a 64 bits in the last upgrade when I had the option.

Try restarting your computer.

- Please, see answer #3.

HTH,
Sandra

- Thank you for you time and interest. Have a nice day.





 

expressisverbis
פורטוגל
Local time: 05:35
חבר (2015)
מאנגלית לפורטוגזית
+ ...
SDL Language Cloud Mar 16

is a cloud-based solution for access machine intelligence, which means you are using Machine Translation in your "projects", or should I say "packages"?
You can always perform a repair, but I would suggest you to contact SDL staff for support.
You might consider to take a look at this too:
...
See more
is a cloud-based solution for access machine intelligence, which means you are using Machine Translation in your "projects", or should I say "packages"?
You can always perform a repair, but I would suggest you to contact SDL staff for support.
You might consider to take a look at this too:
https://www.proz.com/forum/sdl_trados_support/345431-opening_project_lists_and_projects_is_extremely_slow_in_sdl_trados_studio_2019.html
https://community.sdl.com/product-groups/translationproductivity/f/studio/30987/sdl-trados-studio-2021-start-up-process-takes-very-long
And good luck!

[Edited at 2021-03-16 14:51 GMT]
Collapse


Zibow Retailleau
P.L.F. Persio
 
Post removed: This post was hidden by a moderator or staff member because it was not in line with site rule

Dra. Carla Vorsatz (X)
ברזיל
Local time: 01:35
חבר (2020)
מאנגלית לפורטוגזית
+ ...
TOPIC STARTER
Thanks Mar 16

Thank you for your help!

expressisverbis wrote:

is a cloud-based solution for access machine intelligence, which means you are using Machine Translation in your "projects", or should I say "packages"?
You can always perform a repair, but I would suggest you to contact SDL staff for support.
You might consider to take a look at this too:
https://www.proz.com/forum/sdl_trados_support/345431-opening_project_lists_and_projects_is_extremely_slow_in_sdl_trados_studio_2019.html
https://community.sdl.com/product-groups/translationproductivity/f/studio/30987/sdl-trados-studio-2021-start-up-process-takes-very-long
And good luck!

[Edited at 2021-03-16 14:51 GMT]


 

expressisverbis
פורטוגל
Local time: 05:35
חבר (2015)
מאנגלית לפורטוגזית
+ ...
Possible cause: migration of SDL Language Cloud caused instability Mar 18

I see one of your last comments was deleted by moderators.

However, I would like to share with you this notification from SDL Support I received today:

'Dear Customer,

Over the weekend of 13th and 14th of March 2021, we migrated the Language Cloud platform to a new data center, with the aim to improve the Language Cloud platform.
The migration went as planned and the platform is now faster than before.
However, following the upgrade we observe
... See more
I see one of your last comments was deleted by moderators.

However, I would like to share with you this notification from SDL Support I received today:

'Dear Customer,

Over the weekend of 13th and 14th of March 2021, we migrated the Language Cloud platform to a new data center, with the aim to improve the Language Cloud platform.
The migration went as planned and the platform is now faster than before.
However, following the upgrade we observed instability of the platform on Monday 15th and Tuesday 16th March.
The root cause was related to configuration under increased traffic in the new data center, which had not occurred during our testing before the migration.
We have since worked around the clock to ensure the root cause is resolved and to ensure the stability of the platform going forward.
We would like to sincerely apologize for any inconvenience caused.
Should you encounter any further issues, please do not hesitate to contact our support team at https://gateway.sdl.com
Thank you for your support.'

I think this was the possible cause of your problem and that's why I was saying to you before that it would be better to contact their support. In general, they are very helpful.

I hope everything is working fine now!







[Edited at 2021-03-18 15:29 GMT]
Collapse


P.L.F. Persio
Zibow Retailleau
 

Dra. Carla Vorsatz (X)
ברזיל
Local time: 01:35
חבר (2020)
מאנגלית לפורטוגזית
+ ...
TOPIC STARTER
Thank you Mar 18



[Edited at 2021-03-18 19:44 GMT]


 
Post removed: This post was hidden by a moderator or staff member because it was not in line with site rule

Dra. Carla Vorsatz (X)
ברזיל
Local time: 01:35
חבר (2020)
מאנגלית לפורטוגזית
+ ...
TOPIC STARTER
Mar 18



[Edited at 2021-03-18 19:43 GMT]


 
Post removed: This post was hidden by a moderator or staff member because it was not in line with site rule
Post removed: This post was hidden by a moderator or staff member for the following reason: Empty post
Post removed: This post was hidden by a moderator or staff member because it was not in line with site rule

Dra. Carla Vorsatz (X)
ברזיל
Local time: 01:35
חבר (2020)
מאנגלית לפורטוגזית
+ ...
TOPIC STARTER
Thank you Mar 18

expressisverbis wrote:

is a cloud-based solution for access machine intelligence, which means you are using Machine Translation in your "projects", or should I say "packages"?
You can always perform a repair, but I would suggest you to contact SDL staff for support.
You might consider to take a look at this too:
https://www.proz.com/forum/sdl_trados_support/345431-opening_project_lists_and_projects_is_extremely_slow_in_sdl_trados_studio_2019.html
https://community.sdl.com/product-groups/translationproductivity/f/studio/30987/sdl-trados-studio-2021-start-up-process-takes-very-long
And good luck!

[Edited at 2021-03-16 14:51 GMT]


 
דפים בנושא:   [1 2] >


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

After the weekend maintenance Studio 2021 just does not work anymore







Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »
TM-Town
Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »