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XTM Cloud stops working after translating 50 - 100 segments
Thread poster: tz7
tz7
tz7
United States
Local time: 16:52
English to Japanese
May 19, 2020

We have 3 users in-house and all are having the same issue. We are using Mac and Chrome. When translating big DITA file, which has more than 600 segments for example, Workbench stops working; can't submit translation, no concordance, can't move to the next file, etc. You need to re-open Workbench each time. (I could reproduce the same issue on Windows 8 with Chrome on Parallels and native Windows 7 with Chrome in a short test. I don't know if it happens same frequency as on Mac)

I o... See more
We have 3 users in-house and all are having the same issue. We are using Mac and Chrome. When translating big DITA file, which has more than 600 segments for example, Workbench stops working; can't submit translation, no concordance, can't move to the next file, etc. You need to re-open Workbench each time. (I could reproduce the same issue on Windows 8 with Chrome on Parallels and native Windows 7 with Chrome in a short test. I don't know if it happens same frequency as on Mac)

I opened a support ticket for this but it seems hard for them to reproduce the issue. You have to be a translator to see the issue, I guess.

So I want to ask you all to help the support! Have you seen the issue?

Thank you,

[Edited at 2020-05-19 19:43 GMT]

[Edited at 2020-05-20 14:08 GMT] ▲ Collapse


Lindsay Cook
 
Lindsay Cook
Lindsay Cook  Identity Verified
United Kingdom
Local time: 21:52
French to English
+ ...
I have had a similar problem recently Jul 24, 2020

Hi,
Just doing some research on some XTM issues I have had recently and saw this. I have had a similar problem on a large project where after a while, XTM becomes unresponsive and I have to close down and restart.

Sadly when restarting, I am often redirected to a different segment to where I was and I realised after a while, sometimes changes had got lost too.

I felt it was probably related to processing the large file, the way the segments are previewed 300 at a ... See more
Hi,
Just doing some research on some XTM issues I have had recently and saw this. I have had a similar problem on a large project where after a while, XTM becomes unresponsive and I have to close down and restart.

Sadly when restarting, I am often redirected to a different segment to where I was and I realised after a while, sometimes changes had got lost too.

I felt it was probably related to processing the large file, the way the segments are previewed 300 at a time and some server speed issues but not got a real idea why it happened. Caused me lots of delays though,

Lindsay ▲ Collapse


tz7
Ingvild Karlsen
 


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XTM Cloud stops working after translating 50 - 100 segments






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