Poll: Do any of your clients provide tech support for their translators? Thread poster: ProZ.com Staff
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This forum topic is for the discussion of the poll question "Do any of your clients provide tech support for their translators?".
View the poll results »
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Joohee Kim South Korea Local time: 15:31 Member (2017) English to Korean + ...
If they require to use a certain CAT tool (which is not popular as Trados or MemoQ), they provide tech support. | | |
For a proprietary (off-line) CAT tool required by an agency client. Contact by e-mail. Philippe | | |
DZiW (X) Ukraine English to Russian + ... Direct clients | Jan 19, 2018 |
Most my clients always assign both (1) support and (2) general and specialized consultant. However, I always try to solve everything myself and for translations I prefer a few approved samples) Whatever, they always lavish with help, should I get any relevant questions. | |
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The last time I got "technical support" was when I was translating at a conference in Venezuela in the 1960s and a fellow would come in to change the ribbon on our manual typewriters. | | |
Ventnai Spain Local time: 08:31 German to English + ...
One agency has a team of engineers you can contact directly about any software issues, usually with an extremely well-known CAT tool. Others will help out if you get stuck. Some know even less than you do. | | |
I often miss the helpdesk support I had when I was working in-house, but one can’t have it all or as the French say “On ne peut avoir le beurre, l’argent du beurre et le sourire de la crémière”… | | |
I'm a translator, not a technician... Mind, if I need much technical support to break into their portals, I fire the agencies as soon as I have delivered the job, sent the invoice and been paid! One of my favourite clients has a portal that works every time, AND I can send mails direct to the PMs or click on a link for help. The PMs sort out issues immediately, but I rarely need to ask them. ... See more I'm a translator, not a technician... Mind, if I need much technical support to break into their portals, I fire the agencies as soon as I have delivered the job, sent the invoice and been paid! One of my favourite clients has a portal that works every time, AND I can send mails direct to the PMs or click on a link for help. The PMs sort out issues immediately, but I rarely need to ask them. That is the ideal situation! ▲ Collapse | |
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Martha Schwan Brazil Local time: 03:31 Member English to Portuguese + ... What kind of support?? | Jan 19, 2018 |
To my knowledge I do receive a job request and I have to do it!! What support is that?? | | |
Mario Chavez (X) Local time: 02:31 English to Spanish + ... Who writes these polls in such poor English? | Jan 19, 2018 |
I think the grammatically correct question would read thus: Does any of your clients provide tech support for their translators? Maybe Proz' gal Friday is a 9-year-old? :/ | | |
Mario Freitas Brazil Local time: 03:31 Member (2014) English to Portuguese + ...
Some do, but their "support" is not always desireable or agreeable, and sometimes it's mandatory. So I have my doubts this is a positive or negative aspect of the clients that do. | | |