English to Chinese Tech/Engineering Computers: Systems, Networks

Mobile operators have always offered their corporate customers some sort of level of service agreement, but — quite understandably — they shied away from making promises they could not keep. “It was a bit of a meaningless exercise. They didn’t really measure the quality of the service delivered to the customer,” says Kieran Moynihan, CTO of WatchMark-Comnitel, which claims to be about to introduce the first ever set of wireless SLAs for the corporate customer through its work with AT&T Wireless.