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How To Handle Difficult Questions

Do not defend deficiencies in
the factory environment, such
as missing ventilation

Such questions have to be forwarded to the manager

Do not defend or comment on management deficiencies, such
as lack of pre-employment
medical examinations

Consult your own management about such deficiencies

Any question related to bad
practices in handling raw materials

Should be fully discussed immediately

“Killer-phrases” can occur in a
large group (e.g. personal protection
is only for babies)

Save the individuals face - take it as a joke, but than ask the individual a safety question, allowing him to join the dialogue

Guidance on typical questions
(e.g. Bhopal)

See the ISOPA package

If you do not know the answer

Tell them you will consult your isocyanate expert and come back to them