Sorry vkan, I don't know Thai but I just want to explain "reflective listening" to you. I used to be a communication trainer and I trained in this topic.

Reflective listening encompasses many elements, such as empathy, using body language to acknowledge, paraphrasing.....
You can read about it at:
http://www.analytictech.com/mb119/reflecti.htm

additional point:
I found a website that said "Active (or Reflective) Listening - Paraphrasing the words of others in an attempt to understand their meaning." This is only one teeny weeny part of the whole story.

Good luck!!


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Note added at 2003-11-17 07:49:42 (GMT)
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It means that when you listen, you \"mirror back\" something, in terms of body language (e.g. nodding head to show you understand), paraphrasing (to show your understanding of the whole context) and empathy (to show the other party that you understand his/her feelings).