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Explanation: mislim da bi to bilo najneutralnije za sve vrste ustanova
Larisa Zlatic, Ph.D. United States Local time: 21:56 Native speaker of: Serbian PRO pts in category: 4
2 hrs confidence: peer agreement (net): +2
switchboard / auto-attendant / attendant console
Explanation: ako govorimo o telefonskog broja, s kojeg se kasnije spaja na osobu koja nam je potrebna, onda govorimo o switchboard. u novije vrijeme, to su attendant console ili auto-attendant, tj. obicno govorna poruka pa se odabire broj lokala koji zelimo ili nula/jedinica za operatera.
customer service, po mom misljenju, je nesto drugo. funkcionira na istom principu, dakle moze govorna poruka, moze operater, ali ima drugu najmjenu.
namjena centrale jeste samo za telefonske pozive, tj. usmjeravanje veceg broja linija kroz jedan "aparat" kako bi se izbjeglo cekanje, zauzece i slicno...
-------------------------------------------------- Note added at 2 hrs (2011-02-01 19:19:53 GMT) --------------------------------------------------
da dodam, razlika izmedju ovo troje je u slijedecem:
switchboard je stariji model, na njoj se uvijek javlja operater i on prebacuje na zeljeni lokal putem veceg aparata, to kod nas jos postoji rijetko gdje.
auto-attendant je automatska centrala, dakle ona sa govornom porukom i nulom za operatera.
attendant console je telefon na koji se javlja operater i on/a prebacuje na lokal. te se obicno koriste u manjim firmama za do 15 lokala ili tako nesto.
atten
Dusica Cook Bosnia and Herzegovina Local time: 04:56 Native speaker of: Bosnian, Serbo-Croat
2 hrs confidence:
central office; local exchange switching center; PBX; private branch exchange
Explanation: (These are idiomatic terms used in telephone communications engineering.) ---- Central office = A common carrier switching center in which trunks and loops are terminated and switched. The central office contains the associated inside plant network elements required to perform this function, such as distribution frames, interoffice facility termination points, etc. www.frs.org/index.php ---- A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public. ... en.wikipedia.org/wiki/Pbx
TechLawDC United States Local time: 22:56 Native speaker of: English
Notes to answerer
Asker: Mislim da bi Operator bilo najprikladnije. Sjetila sam se dok sam živjela u Americi uvijek bi centrala bila Operator. Hvala na pomoći.
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