3rd line ticketing
Greek translation: καταγραφή βλαβών
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| 06:18 Jul 8, 2005 |
| English to Greek translations [PRO] Telecom(munications) / mobile | |||||||
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|  Selected response from: Nick Lingris United Kingdom Local time: 02:48 | ||||||
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| 4 +1 | καταγραφή βλαβών |
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Answers
5 hrs confidence: 
peer agreement (net): +1
peer agreement (net): +1| trouble ticketing καταγραφή βλαβών Explanation: καταγραφή βλαβών 3ης γραμμής Στον ΟΤΕ χρησιμοποιούν τον όρο καταγραφική διαχείριση βλαβών για το trouble ticketing. A trouble ticket (sometimes called a trouble report) is a mechanism used in an organization to track the detection, reporting, and resolution of some type of problem. Trouble ticketing systems originated in manufacturing as a paper-based reporting system; now most are Web-based and associated with customer relationship management (CRM) environments, such as call centers or e-business Web sites, or with high-level technology environments such as network operations centers (NOCs). A number of companies make software for trouble ticketing, such as NesterSoft's Request Commander. Several other types of software, such as Bluebird include a trouble ticket component. [http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci9277...] PREGINET Trouble Ticketing System The PREGINET Trouble Ticketing System (PTTS) is a system used to manage network problems using reliable and faster ways of reporting (SMS,Email or Web), tracking (ticketing), and resolving network problems and customer support matters. [http://noc.asti.dost.gov.ph/ptts/index.php] |
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