One of the most frequently-used phrases at (virtual) business conferences these days is “the future of work.” It’s increasingly clear that artificial intelligence and other new technologies will bring substantial changes in work tasks and business processes. But while these changes are predicted for the future, they’re already present in many organizations for many different jobs. As William Gibson once noted, “The future is already here, it’s just unevenly distributed.” The job and incumbent described below is an example of this phenomenon. It’s a clear example of an existing job that’s been transformed by AI and related tools. Steve Miller, a Singapore-based professor, and I are exploring a series of case descriptions of “the future of work now.”

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